Contact Preloved

Having problems?

Please check our help page before contacting us. You'll get an instant answer to most questions you may have about Preloved.

Still having problems?

Please choose a category from the list below:

• Membership Basics – Help with signing up, validating your email address, logging in, changing your contact details.
• Upgrading Your Membership – Help with upgrading your membership, making a payment, make changes or cancelling your business membership.
• Placing Adverts – Help placing adverts, adding photos, getting your advert approved and online and receiving responses.
• Replying to Adverts – Help with replying to adverts, contacting other members, and general questions about buying items for sale on Preloved.
• Searching – Help with searching for items and finding what you are looking for.
• Email Subscriptions – Help with unsubscribing from any emails, and managing your ad alerts.
• Data Protection – Help with General Data Protection Regulation (GDPR) requests and questions.
• Problems – Report an advert or message you believe is a scam, is illegal, obscene or breaches your copyrights. Also report problems you are having with another member.
• General Enquiry – Other questions and enquiries relating to Preloved.
• Trustap – Other questions and enquiries about Trustap
• YOTI – Other questions and enquiries about Yoti