You can solve most problems instantly by using our online help system. If you cannot find the answer here, please contact us.
- How do I change my phone number, email or other personal details?
- Is this service free?
- I am having problems logging in
- I've changed my email address since last logging in
- When I try to become a new member it tells me my password does not match.
- How do I cancel my membership?
- Why have you asked me to verify my identity?
- Will you pass my details on to other companies?
- What Are Cookies? Do They Affect My Privacy?
- How Do I Enable Cookies?
- I have forgotton my password.
- How do I read my messages?
Upgrading Your Membership
- My PayPal account was charged twice for membership
- My card is being declined but I know I have funds on there.
- During the payment process I am being asked for additional personal information.
- Is it safe to upgrade my account online?
- How will people contact me?
- My advert does not show up on the site?
- How do I modify or remove my advert?
- How do I remove an advert?
- How can I add a website link to my advert?
- Can I advertise if I am a business?
- How can I place a photo with my advert?
- How long does my advert stay online for?
- Can Preloved give me valuations on my item?
- What if my currency is not listed when I place a new advert
- The photo with my advert is not showing
- Why do you keep asking me to renew my adverts?
- How will people pay me?
- I get the error message "problems with the values highlighted above" when trying to place my advert.
- I can't upload a photo on my iPhone or iPad
Replying to Adverts
- How do I pay for an item?
- How long are adverts reserved for full members
- How do I handle delivery?
- How do I contact an advertiser / buy an item?
- I have deleted a message by mistake. How do I retrieve it?
- How do I remove messages from my Inbox?