Advert Description
Roberta Cava (1990)
Dealing With Difficult People.
London: Piatkus. 180pp
From "the blurb":
"This book will benefit everybody who
has to deal with irate, rude, impatient or aggressive people.
Whether you have to face angry or frustrated customers, or are troubled by irritating subordinates, manipulative
bosses or non-communicative co-workers, [the book] contains proven strategies for handling stressful situations and defusing tensions calmly and professionally."
A Piatkus Personal Development Skills book.
Bought with "slightly damaged in transit" stamp but condition is very good.
Ideally for collection for cash in/near Rugby (with Covid protocols), but if need be I could get a quote for p&p on top.
All proceeds to RNLI.
One of many dozens of psychology and related books (from general interest, via GCE and undergraduate to specialist professional) that I'd like to sell now I'm retiring because I need the shelf space and to raise money for the lifeboats (family pet charity owing to parents' naval service in WW2).
Some others already on Preloved.